POLICIES:

Perma-Ink Studio Booking and Studio Policies 

Arrival Instructions: Upon arrival, please call and wait in your car. We will notify you when to meet us at the designated entrance. Note that we do not have a waiting area inside our facility. 

Deposits: At Perma-Ink Studio, a non-refundable deposit of 20% of the total service cost is required to confirm all appointments. This deposit must be paid in advance to secure your booking. These deposits are non-refundable but will be credited toward the total service cost, confirming your commitment to the appointment. After clients submit their appointment requests, they will be forwarded an invoice for their applicable deposit amount. 

• Deadline for Deposit: The deposit must be received at least 24 hours prior to the scheduled appointment time. Failure to pay the deposit within this timeframe will result in the automatic cancellation of the appointment. 

• Balance Payment: The remaining balance of the service cost is due at the end of your appointment. 

• Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. Last-minute cancellations, rescheduling, or failure to show up for your appointment (no-call-no-show) will result in the forfeiture of your deposit. As such a new deposit must be paid in order to secure a new appointment. 

No-Shows: We have a strict policy for no-shows. If you miss any appointment without prior notification, a 50% appointment fee will be incurred. Clients will forfeit their initial deposit and charged the difference to equate to 50% of their appointment cost. In order to book a new appointment, the entire payment for the new appointment must be made in advance, along with any unpaid fees. Two no-call no-shows will result in a client being blocked from any future bookings. 

Same-Day Cancellations: Same-day cancellations or rescheduling will result in a forfeiture of any deposits paid. If a client makes last minute cancellations more than twice, they may be required to prepay for their future appointments. 

Rescheduling/Cancellations: Rescheduling or canceling an appointment must be done online. A 24-hour notice is required to avoid forfeiting your deposit. 

Late Policy: A 15-minute grace period is allowed for late arrivals. Beyond this, service time may be reduced, or rescheduling may be required, leading to the loss of your deposit. Arrivals over 15 minutes late risk appointment cancellation and deposit forfeiture. 

Outside Business Hours: Appointments outside of regular hours are subject to a $35 premium appointment fee. 

Guest Policy: We ask clients to arrive unaccompanied. Only the artist and client are permitted in the treatment room. Children, companions, and pets are not allowed. 

Client Expectations: Please be aware that permanent makeup may not fully replace cosmetic makeup. Lash extensions can only be applied to existing natural lashes. Results can vary, and individual outcomes depend on various factors. Every client is unique with their own unique features; what looks great and works for someone else may not be advisable or possible for others. 

Cover-Ups/Corrections: For cover-up or correction appointments, we require prior photo approval. Additional fees may apply for these specialized services. 

Price Increases and Policy Changes: Be advised that our prices and policies are subject to change at any time without prior notice, but this information will be easily visible upon booking. 

Booking Process: All bookings are to be made online. Cover-up or correction services require prior approval through our booking system. 

Right to Refuse Service: Perma-Ink Studio reserves the right to refuse service at our discretion. 

By booking an appointment with Perma-Ink Studio, you agree to these terms and policies. We look forward to providing you with exceptional service while maintaining a professional and respectful environment. 

Perma-Ink Client Integrity Policy for Booking Appointments 

At Perma-Ink, we are committed to providing exceptional service to our clients. To maintain the integrity and efficiency of our appointment booking process, we kindly request our clients to adhere to the following guidelines: 

Thorough Understanding of Services: We encourage all clients to carefully read and understand the descriptions of the services offered. If there are any aspects of the service that are unclear, please do not hesitate to reach out to us for clarification before booking your appointment. 

Accurate Service Selection: When booking an appointment, please choose the service that accurately reflects your needs. For instance, if you require a full set of lashes rather than a fill, please book accordingly. If it is determined at the appointment that a different service is required than what was booked, we will adjust the appointment to reflect the service that best meets your needs. 

Honest Booking Practices: We ask that clients book appointments with honesty and transparency. Please do not book a less expensive service with the intention of receiving a more expensive one. Be aware that the service provided will strictly correspond to what has been booked and paid for. 

Fair Pricing for Quality Services: This policy ensures that all clients receive the specific services they request and pay for, and it allows us to maintain our standard of high-quality service and fair pricing for everyone. 

Your cooperation and honesty in the booking process are greatly appreciated and help us to continue offering personalized, high-quality services to all our clients. Thank you for respecting our Client Integrity Policy. 

Perma-Ink Gratuity Policy 

At Perma-Ink, we are dedicated to providing exceptional service to all our clients. While gratuity is not mandatory, it is greatly appreciated and plays a significant role in the overall service experience. Here are some key points regarding our gratuity policy: 

Standard in the Service Industry: In the service industry, it's customary to tip between 15% to 25% of the total service cost. This standard reflects appreciation for the service provided and supports the livelihood of our artists. 

The Impact of Gratuity: Tipping not only rewards the hard work and dedication of our artists but also enables us to offer additional comforts and amenities. Your gratuities contribute to the little luxuries we provide, like complimentary snacks and beverages, ensuring a more enjoyable and relaxing experience at Perma-Ink. 

Expectations of Service and Gratuity: While we always strive to exceed expectations, we encourage clients to consider gratuity as a gesture of appreciation for any additional efforts or special accommodations. If you request services that go above and beyond the standard appointment, or if you find your experience particularly enjoyable or exceptional, a gratuity is a gracious way to acknowledge this. 

Respect and Decency in Service Requests: We kindly ask that clients maintain reasonable expectations and requests during their appointments. If you are not planning to leave a gratuity, please be mindful not to ask our artists for extra work or special favors beyond the booked service. Our goal is to provide high-quality services to all clients, and this is facilitated by mutual respect and understanding. 

Optional but Appreciated: While tipping is not a requirement, it is a well-regarded practice in the service industry and is a meaningful way to show your appreciation for the artist's time, skill, and dedication. 

We thank you for your support and understanding of our Gratuity Policy, helping us maintain the high standard of service and client experience at Perma-Ink. 

Perma-Ink Studio Refund Policy 

At Perma-Ink Studio, we are unwaveringly dedicated to delivering exceptional services and ensuring the satisfaction of our clients. Our skilled professionals are committed to excellence, and we take pride in the quality of our work. We understand the importance of meeting and exceeding our clients' expectations, and we endeavor to make every experience at our studio a memorable one. 

General Refund Policy

No Refunds on Services Rendered: In line with our commitment to quality and the personalized nature of our services, we maintain a strict no refund policy for all services rendered. This policy reflects the time, effort, and expertise invested in each service, from preparation to execution. 

Quality and Satisfaction Commitment: We stand firmly by the quality of our work. Our team makes every effort to ensure that each client leaves our studio feeling happy and satisfied with the services provided. If there are any concerns or specific requirements, we encourage open communication to address these promptly during your appointment. 

Deposits and Full Payments: As per our booking policy, a non-refundable deposit of 20% of the total service cost is required to secure all appointments. This deposit is credited towards your service and confirms your commitment to the appointment. The balance is due at the end of your appointment. We adhere strictly to this policy and do not offer refunds on deposits or completed services. 

Cancellation and Rescheduling Policy: We understand that plans can change, and we offer the flexibility to cancel or reschedule appointments with at least 24 hours' notice. However, in the case of last-minute cancellations, no-shows, or late arrivals beyond our 15-minute grace period, deposits will be forfeited as outlined in our policies. Please refer to our Booking and Studio Policies for specific details. 

Client Expectations: We ask our clients to have realistic expectations and understand that results can vary based on individual circumstances. Our professionals are here to provide guidance and expertise, ensuring the best possible outcome within the realistic scope of the services offered. 

Permanent Makeup (PMU) Specific Policy 

Pre-Appointment Instructions: Upon booking a PMU appointment, clients are provided with detailed pre-appointment instructions. These include avoiding alcohol and caffeine for at least 24 hours before the appointment, as these substances can affect the retention of the pigment. 

Retention and Touch-Up Sessions: We strive to achieve the best possible results; however, retention can vary based on several factors, including adherence to pre-instructions and proper aftercare. Perma-Ink does its utmost in application, but we cannot control individual retention rates. Touch-up sessions are essential to address any initial application issues and ensure the best results. 

Importance of Touch-Up Sessions: Touch-up sessions play a crucial role in the PMU process. They allow us to address and rectify any issues from the initial application, ensuring the best outcome for our clients. Attending these sessions is vital for achieving the desired results. 

Professional Service Recommendations: When we provide professional recommendations for PMU services, we expect clients to consider them seriously. If a client chooses not to follow our suggestions, they will be required to sign a waiver acknowledging this decision. Furthermore, the remaining balance for the appointment must be paid in cash. 

FAQs and Informed Decisions: Our website contains FAQs associated with each category of service, providing valuable information to clients. We encourage all clients to read these FAQs to make informed decisions about their PMU services. 

No Refunds on Services Rendered: Consistent with our commitment to excellence, we maintain a strict no refund policy for all PMU services rendered. This policy is in place to reflect the resources, expertise, and personalized attention provided for each service. 

By booking a PMU service at Perma-Ink Studio, clients acknowledge and agree to these expectations and our no refund policy. We are dedicated to delivering high-quality PMU services and ensuring our clients are well-informed and comfortable with the process every step of the way. 

Lash Extension Specific Policy 

No Refunds on Services Rendered: Once lash extension services are performed, we maintain a strict no refund policy. This policy is a reflection of the time, skill, and materials invested in each lash extension application. 

Client Satisfaction: If you have any concerns regarding your lash extensions immediately after the service, please inform your lash artist. We are committed to addressing any issues you may have and will make adjustments as necessary to ensure your satisfaction with the end result. 

Aftercare and Maintenance: Proper aftercare is crucial for the longevity and appearance of your lash extensions. Clients are advised on the best practices for maintaining their lashes. However, we cannot control individual aftercare routines and therefore cannot guarantee the longevity of the lash extensions beyond our studio. 

Fill-ins and Follow-Up Appointments: Regular refills are recommended to maintain the fullness and beauty of your lash extensions. While these follow-up appointments are an additional cost, they are essential for the ongoing maintenance of your lash extensions. 

Informed Consent and Expectations: All clients are required to provide informed consent before receiving lash extension services. We ensure that clients understand the nature of the service, the expected duration of the extensions, and the importance of aftercare. 

By booking a lash extension service at Perma-Ink Studio, clients acknowledge and agree to this no refund policy. We are devoted to providing a pleasant and fulfilling experience, ensuring that each client leaves our studio feeling more confident and beautiful. 

Makeup Services, Waxing, and other Services 

Service Expectations: We provide high-quality beauty services, including makeup and waxing services. Client satisfaction is our goal, and we provide aftercare instructions to maintain results. 

Special Circumstances 

Allergic Reactions or Medical Issues: In the rare event of an allergic reaction or a medical issue directly related to our services, clients should contact us immediately. Each case will be evaluated individually, and appropriate actions will be taken to address the concern, which may include service adjustments or referrals for medical advice. 

Exceptional Situations: While our policy is strictly no refunds, we assess each situation on a case-by-case basis, especially under exceptional or unforeseen circumstances. Fairness to both our clients and our business is a priority. 

Acknowledgment 

By booking a service with Perma-Ink Studio, clients acknowledge and agree to this comprehensive refund policy. Our goal is to provide clarity and understanding, ensuring a positive experience for all clients. 

By booking, you agree to these terms. Thank you for choosing Perma-Ink for exceptional service.